Mac Support
To get service for your Mac, you can make a reservation at one of our iStores. Make sure you know your Apple ID and password before your appointment. Or, if you have a MacBook, we offer a Mail in repair service from £45 per Mac repair.
What happens during my repair?
If your Mac’s fault is covered under warranty, or a current Apple Service Program then your repair should be at no cost, If your issue isn’t covered, the price depends on the type of repair or service required. Our technicians will inform you of any charges.
Simply put yes. We offer a mail in service that covers the UK Mainland, or you can book an appointment at your local iStore. We have stores in London, Woking, Crawley, Tunbridge Wells, Guildford, Ipswich, Colchester, Northampton, Hereford & Harrogate.
Please make sure you have a back-up of your data before your device is handed in for repair. Depending on the service required, data and applications stored on the device will be erased or the device may be replaced. To extent where applicable by law, iStore is not responsible and cannot be held liable for any data or consequential loss which may occur as a result of the services we provide.
For advice on how to back-up your device, please see the links below:
Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.
Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.
Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased. Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products.
Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.
Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.
An APR calculation doesn’t include fees or charges a customer has to pay if they miss or are late making a repayment.
Physical damage, such as a liquid or mechanical damage, is not covered by warranty.
Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).
It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computer/iStore can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.
We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device.
iStore is an Apple Premium Reseller and Apple Authorised Service Provider. We have over 35 years experience in supplying and supporting Apple technology.
Useful Links
Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.
Mac repair costs can vary significantly depending on the issue, model, and required parts, which is why we can’t provide an accurate estimate without inspecting your device first.
We charge a £45 inspection fee, covering the initial diagnostic, troubleshooting, and evaluation carried out by our Apple-certified technicians.
If you proceed with the repair, an additional charge of £45 may apply for labour and parts fitting.
Should you choose to upgrade to a new Mac instead, the £45 fee will be credited towards your purchase within 14 days.
Please note, the inspection fee is non-refundable if you choose not to go ahead with a repair or upgrade.
