iStore | Apple Premium Reseller

iStore

Apple Premium Reseller
Apple Premium Reseller
Apple Premium Reseller

Mail-in Repair: iPhone and iPad

iPhone Mail In Repairs
  • How it Works
  • Contact Details
  • Device Details
  • Data Backup
    • Secure Payment

    How Mail In Repairs Work

    The Process

    1) You need to read the below information, and fill out this form. Once you have filled out the form you will be required to pay a £25 service fee for both in and out of warranty repairs, which includes full diagnostics and insured return shipping .

    2) You send the device to one of our UK repair centres (full details are sent by email after payment)
    3) We carry out an inspection/diagnostics
    4) Repair costs are quoted as needed. (No additional charges for Warranty Repairs)
    5) Parts/replacement is ordered from Apple as needed
    6) The device is returned to you via our fully insured courier company
     
     

    How Long will it take?

    We endeavour to have your device repaired in 3 working days.*

    *Subject to parts availability and you would be notified if there was a delay to their repair.

    iStore is an Apple Premium Reseller and Apple Authorised Service Provider. We have over 35 years experience in supplying and supporting Apple technology.

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    Mac Servicing Information

    Mac repair costs can vary significantly depending on the issue, model, and required parts, which is why we can’t provide an accurate estimate without inspecting your device first.

    We charge a £45 inspection fee, covering the initial diagnostic, troubleshooting, and evaluation carried out by our Apple-certified technicians.

    If you proceed with the repair, an additional charge of £45 may apply for labour and parts fitting.

    Should you choose to upgrade to a new Mac instead, the £45 fee will be credited towards your purchase within 14 days.

    Please note, the inspection fee is non-refundable if you choose not to go ahead with a repair or upgrade.